3/24/2023 0 Comments Google voice sign in network errorBeing Contactable by Old-School Companies Getting Security Verification Texts and Calls Using Services like Uber, Lyft, and Airbnb Video call quality issue (buffering, disconnects, does not play)ġ. Try using a different browser or Mobile Application.Ĭonfiguration (no symbol, no connectivity)ġ. Try sending SMS as "ALL" To 199 to save the settings.ģ. Try using the SIM in a different handset and check if your issue is resolved.Ĥ. Still No Fix -> Contact us. Select each of these option by answering yes when it asks if you are sureģ. Try inserting the sim in a different handset and check if your issue is resolved. Scroll down you wil see -> Clear history, Clear cache and Clear cookiesĥ. Please select your browser (Note: Resetting your browser will delete all the password and shortcuts saved in your browser) :Ĥ. Please visit us instore so we can provide further assistance. If you experience the same issues in the alternate device, then there could be a problem with your SIM card. If you can use internet in the alternate device, then there may be an issue with your device. If you have tried steps 1-8, and you’re still experiencing problems, please try inserting the SIM in a different handset and try again. Step 9 - Try using your SIM in another handset. This often resolves any connectivity you might be experiencing. From your device settings, switch on the Airplane mode and switch it off after a minute. Step 8 - Reset your network connectivity by switching Airplane mode on and off once. If your data limit is over, dial 1925 from your handset to provide consent to use PayGo data. PayGo consent allows you to use data services at standard rates post expiry of data limit in your current prepaid plan/pack.ĭon’t want to activate PayGo data? Simply recharge with your preferred pack here. Step 7 - If your data pack is over, check if you have given consent to use PayGo data. Please dial *111# to check you have data balance, or visit the Vi™ app. Step 6 - Ensure you have sufficient data available in pack/plan. Make sure you have the correct Access Point Name selected: In your device settings, look for the ‘SIM & Network’ option, then look for ‘Access Point Names’. Step 5 - Check your APN (Access Point Names) settings. If you are currently roaming outside your home state and not able to use data, please ensure your data roaming option is switched “ON” on your device. Step 4 - Check your data roaming is set to “on” if you’re currently roaming nationally. Is your handset dual SIM? Have you selected the default internet option for correct SIM slot? If you’re using a dual SIM device, ensure your Vi™ SIM is in slot 1, and set your Vi™ SIM as the default for internet usage. Step 3 - Check your SIM is in the correct slot. If the handset doesn’t show any symbol with the network bar please try to change the network selection mode from Manual to Automatic. If G/E/2G is displayed on your handset, go to network settings on your device, and ensure the network type is set to 3G or 4G. Check which data symbol (G/E/H/H+/2G/3G/4GLTE/Volte) is displayed on Handset. Step 2 - Ensure the fastest data option is selected. Go to your device settings and check the mobile data option. Step 1 - check your mobile data is switched ON. In case you’re unable to use all websites and apps, please check your device settings. ![]() Try clearing your cache and cookies, or waiting for a few minutes. If you’re not able to access one specific app or website, but all other apps and websites are working fine, then there could be a temporary issue with that website or app. ![]() ![]() No access to incoming/outgoing calls and SMS issue (unable to make/receive calls or SMS)ġ. Try sending the message/calling to a different number.ġ. Please try calling from different number and check if you are still facing the same issue.ġ. Is the issue you’re experiencing happening on only one website or app, or is it happening on all websites and apps? Windows - selecting network manually for windows phoneīlackberry - selecting network manually for Blackberry phone Choose the appropriate OS for more information about selecting network manually:Īndriod - selecting network manually for andriod OS Network down (no network signal, SIM registration failed)ġ. Try selecting the network manually following the below steps Voice Qualit Issue (cross connection, echo, loop back, no sound, mute call, call drops)ġ. Please try restarting your phone once.Ģ. Please try using the sim in a different handset, since it could be a handset issue as well.ģ. Still No Fix -> Contact us. Router/Modem as it may conflict with network signals.ģ. Try inserting the SIM in a different handset and check if your issue is resolved.Ĥ. Still No Fix -> Contact us. 1. Turn off any other devices that produces electromagnetic induction, viz.
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